RULES®ULATIONS
1- Rental Price
The rental price is expressed in Euros and is meant per unit rent per week or per day (3 days minimum stay). The Customer is kindly invited to fill out the website form to have 2 weeks, a month, etc., rates. The rental price includes: heating, water, electricity, initial cleaning, bed and kitchen linen, towels, use of barbecue, of swimming pool from mid-May to mid-October depending on weather conditions and WIFI connection. It does not include: security deposit, damages and any other assistance or products requested by the Customer which have to be paid on site.
2- Reservation & Payment
The reservation has to be made by e-mail or by post. Upon booking confirmation, the Customer has to pay 20% of the total amount of the rate, in any case not less than EUR 50.00. A receipt of the payment will be sent to the Customer by e-mail. The balance will be paid by bank transfer 60 days prior arrival. Failure to comply with these rules will cause the booking cancellation. Any amount already paid will be refunded, deducted the administration fees (EUR 20.00) as well as other deductions as listed in section “CANCELLATION”.
3- Cancellation
If, for any reason, the Customer has to cancel the booking, he shall inform Villa Cheti in writing to be entitled to reimbursement of what already paid deducted the booking fees (EUR 20.00) and the penalties listed below:
* – 10% of the amount already paid for cancellation up to 60 days before rental beginning.
* – 30% of the amount already paid for cancellation received between the 59th and the 40th day before rental.
* – 75% of the amount already paid for cancellation received between the 39th and the 15th day before rental.
* – 100% of the amount paid for cancellation received the rental starting day.
If Villa Cheti, for any reason, does not receive the written notice of the withdrawal, the Customer will be requested to pay 100% of the rent even though the Customer won’t benefit of the cottage. The penalty shall be rounded up to the amount in Euros without decimals.
The Customer is allowed to transfer his contract, upon written notice to Villa Cheti, to someone else at the same conditions.
4- Reservation Changes
For changing on existing booking involving any change of the accommodation period, Villa Cheti will actively try to reach a mutual agreement, within the limits of availability and at its complete discretion. In this case, the Customer will be only charged for paperwork (EUR 30.00). If no change is possible, the request will be considered as cancellation and settled as per cancellation terms shown above.
5- Accommodation unavailability
If for reasons of force majeure the cottage booked is not available, Villa Cheti will have the right to assign another cottage, similar or superior, at the same price or, in extreme cases, to cancel the booking refunding to the Customer the amount paid without any other compensation. The acceptance of the new cottage extinguishes all rights to refund or request of any kind.
6- Guest arrival
The weekly change overday is Saturday (except for booking of less than 1 week). The check-in is from 3 pm to 7 pm . The customer will be warmly welcomed to Villa Cheti. It will be shown then the accommodation, the services and the areas reserved to Customer along with the cottage keys. The cottage will be delivered clean and tidy. In case of delay, the Customer has to call the following phone nbr +39 340 3738486 to promptly inform Villa Cheti. The accommodation will be delivered as soon as possible by Villa Cheti, which will not be liable for any kind of refund. For arrival outside of the scheduled time, Villa Cheti may charge the Customer of an extra fee of EUR 30.00 up to EUR 100.00. Upon his arrival, the Customer must show his identity card and the one of all the people staying in the same cottage, in order to allow the authorities to record them all. It’s forbidden to stay in the house in a number of people higher than the maximum allowed, except for children under three years and provided that the Customer has the bed with its own linen or, upon prior request at the time of booking. Upon keys delivery, the Customer has to pay a security deposit in cash of EUR 200.00. The owner has the right to go in the cottages to carry out the essential maintenance.
7- Customer refusal or sending away
Cottage may be refused to the Customer in the following cases:
⁃ inconsistency of the booking data and the Customer ones
⁃ no documents
⁃ failure to pay the balance on arrival or security deposit
⁃ in the event that one of the guest is replaced by someone else, Villa Cheti has the right to send this person away at any time.
The Customer may be rejected during the stay even in case of behavior not in line with the most elementary rules of civil education. The immediate rejection will represent the loss of any amount the Customer already paid, without prejudice to additional damages fees.
8- Staying
LINEN: The towels should not be used as pillows on the outside couch or by the pool and, in any case, they cannot be used outside of the cottage. In the event of misconduct, additional costs will be charged.
POOL: The pool is open from mid-May up to mid- October depending on weather conditions. The use of the pool is free and is reserved exclusively to our Customers. Guests from outside are not allow unless previous agreement with Villa Cheti. You must shower before entering the swimming pool. It’s parents’ responsibility to supervise and protect their own children monitoring their behavior.
PETS: Pets are welcomed and accepted by written arrangement with Villa Cheti.
9- Departure
The check-out is not later than 10 am and the weekly change overday is Saturday (except for booking of less than 1 week) to cleaning and tidy the cottage. It is kindly requested to the Customer a brief cleaning especially of the kitchen and the bathroom. Otherwise a penalty of EUR 10.00 per person will be deducted to the security deposit. This deposit will be refunded upon departure deducted the damages the Customer may have caused on the property. The Client is held liable for any damage cost over the deposit amount. For departures outside the scheduled time, and in case Villa Cheti cannot check the cottage condition, the deposit will be returned by post (less any deductions for damages and expenses) once the cottage has been checked.
10- Complaint
For any complaint the Customer can get in contact with Villa Cheti that will actively find out every possible solution to the problem. Eventual claims for facts or events, such as to cause relevant damage or such as to induce the Customer to claim compensation for a damage, has to be notified in writing by registered letter with proof of delivery within 5 days from the event. Complaints submitted after departure and not previously sent in writing will not be accepted. In case of complaint the Customer has to give to Villa Cheti the time to solve the problem. Should there be no claim made in writing the Customer, leaving the accommodation before the scheduled departure day, will lose the right to be refunded of the rental price and no extra costs for hotel accommodation or further expenses will be granted. Villa Cheti is not responsible for any possible accident, robbery, damage to people or things just because they occurred within the property.
11- Additional terms
The act of booking and the customer’s admission into the cottage mean the acceptance of all these general conditions to all intents and purposes of law. The Customer cannot ascribe the consequences of a possible ignorance of these terms and agreed conditions to Villa Cheti. Villa Cheti, to protect its interests towards the Italian law, has to inform the Customer of these conditions for proper understanding and acceptance. They have to be signed upon the Customer’s arrival. The Customer can also download this regulation form from Villa Cheti website: https://www.villacheti.it and give it back duly signed to Villa Cheti upon his arrival. The Customer signing the booking form will be held responsible for the rent.
12- Rules registration fee
The possible registration fee of this regulation form is to be paid by the Customer.
13- Jurisdiction
For any legal dispute the jurisdiction for the territory is the one of Acqui Terme. The contract will be governed by the Italian laws.
Spigno Monferrato, ……………………………………………………………
The Customer has read, confirmed and signed the conditions of this Regulation in their entirety (from point 1 to point 13).
Customer signature
…………………………………………………….
Date of birth, …………………………………… Place of birth ……………………………………………………………….
Address …………………………………………………………………………………………………………………..
Country …………………………………………………………………………………………………………………
